Grace

Grace foods is a manufacturer and distributor of premium Caribbean foods across North America and Europe to some of the largest and most prominent Retailers in the US, Canada and the UK, sourcing products from all over the world to meet the needs of both Caribbean and mainstream customers alike.

Headquarters

Moonachie, NJ, USA

Industry

Food & Beverage

Email Id.

www.gracefoods.com

TheProblem

  • Upon making the decision to replace their legacy sales order management processes with a more sustainable solution tailored to the needs of the food industry, Grace was looking for a quick and painless transition to using OrdrTakr.

  • Grace required a solution that was easy to use, allowing non-technical field sales reps to quickly adopt it, increase profitability and control over their B2B ordering process.

  • Sales reps needed the ability to access critical information about customers, including real-time pricing and inventory levels, customer purchasing history and accounts receivables and payables so they could tailor sales conversations to their exact needs

TheSolution

  • To solve Grace’s requirements, OrdrTakr configured its mobile ordering platform for sales reps within weeks to seamlessly integrate with Grace’s back-end accounting and ERP system to provide real-time access to products, accounts, prices, inventory and much more.

  • OrdrTakr’s inherent easy-to-use interface and setup meant sales reps could have instant access to information about current product offerings, new promotions, custom prices and real-time inventory to increase cross-sell and up-sell opportunities.

  • The ability to quickly search for and filter products from Grace’s extensive catalog through carefully organized categories and sub-categories meant reps could access any product at the tip of their fingers.

  • OrdrTakr allowed deployment of its mobile-first solution to any mobile device, including iOS and Android and could operate in online or offline mode, enabling anytime-anywhere access for sales reps.

  • Access to OrdrTakr’s admin dashboard allowed Sales Management to have a complete and central view of sales reps’ activities, including client reports, order history, up-to-date progress, and much more.

ResultProduced

  • Sales reps started using OrdrTakr within days of training and are finding OrdrTakr to be much easier and simpler to use than their legacy mobile ordering app/solution.

  • Sales reps have increased efficiency significantly during the ordering process by saving time on each visit, allowing them to increase customer visits from 15 to 25 customers per day while establishing stronger relationships, increasing order sizes and frequency.

  • OrdrTakr’s seamless integration with Grace’s back-end accounting/ERP system has allowed sales reps to get real-time updated information at the tip of their fingers, enabling them to increase up-selling and cross-selling.

  • Reduced administrative data entry tasks means they can spend more time on customer service and marketing.

  • Grace has experienced increased customer satisfaction through the use of OrdrTakr, giving them a competitive advantage in the market.

  • Grace’s sales leaders can make better business decisions by quickly identifying sales trends and forecasting future sales through reporting and dashboard capabilities.

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